This Privacy Policy explains how Clean Slate handles personal data in connection with its website and move-in and move-out cleaning services in Singapore. It applies to inquiries, quotations, appointments, service delivery, and related communications.
This summary highlights how to navigate the information provided in this policy.
We may collect identification and contact details, property and access information, service preferences, appointment details, payment-related records, communication content, and condition photos submitted for quoting or service coordination. We may also process basic technical data such as device, browser, and usage information when you use the website.
We receive data from website forms, phone or email communications, booking and appointment arrangements, payment interactions, and information provided during property condition review or completion handover. Some technical data is generated automatically when the website is used.
We may use essential cookies to support site operation, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
You may manage or block cookies through your browser settings, and you can delete stored cookies from your device. Some site functions may not work properly if certain cookies are disabled.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, and raise concerns about our handling of your data. In some cases, we may need to keep certain records for operational or legal reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm your identity and to locate the relevant records before responding.
We retain personal data for the period necessary to manage inquiries, complete bookings, provide services, maintain business records, and meet legal or contractual obligations. When data is no longer needed, we will delete it or de-identify it where appropriate.
The updated version will apply from the stated effective date. Where changes are material, we will take reasonable steps to draw attention to them through the website or other appropriate communication channels.
We use personal data to respond to inquiries, review property conditions, prepare quotes, confirm scope and handover timing, arrange appointments and access, deliver cleaning services, manage payments, maintain records, improve website performance, and handle legal or compliance matters. We may also use data to communicate about scheduling, service updates, and completion handover.
We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, record keeping, or similar operational tasks. We may also share information with contractors or personnel involved in delivering the requested cleaning service, subject to confidentiality and use limitations.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests.
